The Skirvin Hilton Hotel’s CleanStay Guest Experience
Nothing is more important to us than the well-being of our guests and associates. With your health and safety top of mind, we have added additional processes to improve our already high standards at The Skirvin Hilton Hotel. Our team is ensuring that every reasonable step is being taken, through the introduction Hilton’s CleanStay with Lysol Protection Program, to address enhanced sanitization, social distancing, technology and processes for low-to-no contact interactions, and the use of personal protective equipment. Our focus is to give you peace of mind and ensure an exceptional stay at The Skirvin Hilton Hotel.
FACE COVERINGS NOW REQUIRED
In accordance with CDC guidelines, we require face coverings in all indoor public areas of our hotel for guests and Team Members. We appreciate your understanding and look forward to serving you.
What You Can Expect During Your Stay
When you book direct, you will receive pre-arrival communications with your reservation details and an explanation of the CleanStay program.
CONTACTLESS & ENHANCED CHECK-IN
Honors members can use Digital Check-In and Digital Key through the Hilton Honors app to bypass the front desk and go straight to your room. Non-Honors guests will notice enhanced cleaning and hygiene standards at the front desk.
LOBBY SEATING, SIGNAGE, & ENHANCED CLEANING
As you walk through the lobby, you’ll notice that seating has been arranged to accommodate social distancing. You will see our team members cleaning and disinfecting the lobby more frequently. Signage encouraging social distancing and explaining the CleanStay Program will also be placed throughout the lobby.
ELEVATOR CLEANING & SANITATION STATION
As you approach the elevator, you will see a hand sanitizing and disinfecting station for added peace of mind. Additionally, you’ll notice that elevators are being cleaned more frequently, with disinfecting wipes available for your use.
GESTURES OF HOSPITALITY
Along the way, you may encounter team members welcoming you and demonstrating hospitality while staying respectful of social distancing.
CLEANSTAY ROOM SEAL
As you approach your room, you’ll see that it has been sealed by housekeeping after deep cleaning and disinfection. The seal confirms no one has accessed the room since being cleaned.
As you move through your room, you will see a clean top of bed that has been washed at high temperature after every stay (a long-established Hilton standard), messaging on mirror clings that outlines the use of Lysol for “high-touch areas,” a sealed TV remote control and Lysol disinfecting wipes. You will also notice that printed collateral and materials have been removed from the room.
FOOD & BEVERAGE EXPERIENCE
For meals and beverages, you will experience seating arranged to accommodate social distancing, order from sanitized (or single-use) menus, and notice special attention to cleanliness and hygiene. If you order room service, you will experience contactless delivery, with orders and single-use serviceware placed outside your door.
When you visit the fitness center, you will notice that the equipment has been arranged to accommodate social distancing. You’ll also see increased availability of disinfectant wipes with signage on proper use.
When it’s time to check-out, you can do so either directly through the Hilton Honors app or simply by calling the front desk.
In response to the COVID-19 pandemic, The Skirvin Hilton Hotel has established the above enhanced health and safety measures for all of our guests and associates. However, an inherent risk of exposure to COVID-19 exists in any public place where people are present. By visiting The Skirvin Hilton Hotel, you voluntarily assume all risks related to such exposure. You must follow all posted instructions and directions from our associates while visiting the hotel to help minimize the risk of spread of COVID-19.
The Hilton CleanStay with Lysol Protection Program is subject to change at any time in our discretion in order to reflect new guidance from health experts, industry best practices, and other developments impacting these protocols. Please contact The Skirvin Hilton Hotel in order to confirm the most up-to-date information regarding Hilton CleanStay with Lysol Protection Program.